Answers before you ask.
Everything clients ask us most, organized by topic. Can't find what you need, call us directly.
About Gold Coast Elite
What areas do you serve?
We proudly serve Long Island, New York City, the Hamptons, Westchester, Connecticut, New Jersey and the surrounding Tri-State area, including airports and cruise ports.
Are you available 24/7?
Yes. Gold Coast Elite Transportation operates 24 hours a day, 7 days a week, by reservation.
Is Gold Coast Elite licensed and insured?
Yes. Every vehicle and chauffeur is licensed and insured, and our fleet is inspected and detailed before every reservation.
How quickly do you respond to inquiries?
We respond to all inquiries as quickly as possible, typically within 2 hours during business hours, and always within the same day.
Getting a ride on the calendar
How do I book a ride?
You can reserve online in under two minutes through our booking page, or call us directly and we will handle the rest.
How far in advance should I book?
We recommend booking as far in advance as possible, especially for weekends, weddings and special events. That said, we regularly accommodate last-minute bookings with only a few hours notice when availability permits.
Can I book a chauffeur by the hour instead of a single transfer?
Yes. In addition to point-to-point transfers, we offer hourly, as-directed service, so a chauffeur can stay with you across multiple stops or an entire day.
Can I change or update my reservation after booking?
Yes. Contact us as soon as your plans change and we will do our best to accommodate the update.
Landing and pickup, explained
How does the meet and greet work?
We monitor all incoming flights in real time. Upon arrival, your chauffeur will contact you directly with pickup instructions. Depending on the airport and service selected, you will either be greeted inside the terminal with a personalized name sign or directed to the designated commercial vehicle pickup area.
What happens if my flight is delayed?
We track your flight automatically, so a delay does not change your reservation. Airport pickups include 60 minutes of complimentary wait time after your flight lands. Additional waiting time beyond that is billed at the applicable hourly rate.
Is flight tracking included at no extra cost?
Yes. Real-time flight monitoring is included on every airport reservation at no additional charge.
The policies behind the reservation
What is your cancellation policy?
Cancellations must be made at least 48 hours prior to your scheduled reservation.
Do you charge for waiting time?
Airport pickups include 60 minutes of complimentary wait time at no charge. After that, additional waiting time is billed at the applicable hourly rate. For other reservations, ask us about waiting time when you book.
Do you charge extra for flight tracking?
No. We monitor all incoming flights at no additional charge.
Finding the right ride
What vehicles are in your fleet?
Our fleet includes the Mercedes-Benz Executive Sprinter, Cadillac Escalade, Mercedes-Benz S 580 and Bentley Bentayga. You can see the full lineup on our Fleet page.
How do I know which vehicle is right for me?
It depends mostly on group size and occasion. Sedans and SUVs suit smaller parties and airport runs, while the Executive Sprinter comfortably handles larger groups. Call us and we will help you match the vehicle to the trip.
Can I request a specific vehicle when I book?
Yes. Let us know your preferred vehicle when you book and we will confirm availability for your date and time.
We are happy to talk it through.
Reserve online in under two minutes, or call us directly and we will answer anything this page did not cover.